Refund Policy

Effective 3 September 2026. Last updated 3 September 2026. This policy is issued by Gopalakrishnan, a sole operator based in India. Contact bigbeautifulbill@swiftystudio.com with refund questions. It forms part of the Terms.

1. Automatic conflict refunds

We automatically request a full refund when a verified successful payment can no longer acquire its reserved placement. This includes a stale top-up whose hostname balance changed after checkout was reserved and a late permanent-position payment that lost the position race. A conflict payment is never published while its refund is pending.

2. Processing and retries

Automatic refunds are submitted to Dodo Payments for the full amount charged, including applicable tax. Pending or review responses remain submitted. A failed automatic request stays retryable and may be retried by an authorized administrator. Provider processing and bank posting times can vary; a submitted refund may not appear immediately.

3. Otherwise final

Ranking placement is a digital promotional service that begins as soon as payment is confirmed: the listing is created or the rank is raised, and the paid amount is counted on the public receipt. Except for automatic conflict refunds and rights that cannot be excluded by law, payments are final. Being outranked later, fewer visits than you hoped for, a category you dislike, downtime, or a later hide for breach of the Terms does not create a refund.

By completing checkout you request that we start this digital service immediately. Where a mandatory consumer right cannot be waived, we honor that right.

4. Reversals and receipt display

A verified successful refund deactivates the affected purchase. A regular hostname loses that active top-up from its cumulative total; if an old baseline payment is reversed, the next-highest eligible old purchase becomes the baseline. A refunded permanent purchase remains the lifetime owner of its position, the position displays as removed, and it is never offered for sale again.

5. Moderation

Hiding or removing a hostname for safety, legal, provider, or policy reasons does not automatically create a refund. Any legally required remedy will be considered under the Terms, the circumstances, and applicable law.

6. Other requests, disputes, and mandatory rights

Identify the purchase without sending card details and email bigbeautifulbill@swiftystudio.com. Contact us before opening a provider dispute when practical so the payment can be investigated. A dispute may place or remove a receipt entitlement according to its verified lifecycle. Chargebacks or reversed payments without a legally required basis may lead us to hide the listing and refuse future use of the service. Nothing in this policy limits non-waivable rights under the laws of India or other mandatory law.